EXPERIENCE

Learning Program Designer                                                                                                         September 2022 – Present
Ulta Beauty Inc. - Bolingbrook, Illinois

• Conducted needs analysis and learning assessments to identify performance gaps and define measurable learning objectives, ensuring alignment with organizational goals.

• Designed and developed learning solutions across various formats, including e-learning, blended learning, and instructor-led training (ILT), leveraging ADDIE and other evidence-based instructional design models.

• Created behavior-based and performance-driven learner-centered experiences, integrating multimedia elements such as videos, audio, and interactive activities to enhance engagement and knowledge retention.

• Partnered with cross-functional subject matter experts (SMEs) to develop relevant content, incorporating real-world scenarios and performance support tools.

• Developed data-driven assessment tools and surveys to gather learner feedback, ensuring continuous program improvement and optimization.

• Created programs to promote leadership development and performance & employee growth, including the Ulta Beauty Competencies, Emotional Intelligence, and other scenario-based training.

• Managed LMS content, including course uploads, user records, and tracked learner progress, ensuring seamless course delivery and reporting.

• Led the User Interface Design and System Training efforts for the rollout of a new learning management system (LMS), ensuring smooth adoption and maximizing system effectiveness.

• Evaluated and updated existing programs based on learner analytics and evolving organizational and industry needs, continuously ensuring relevance and improvement.

• Average course rating of 4.6/5 from over 400,000 learner evaluations, reflecting high user satisfaction and program effectiveness.

Instructional Designer                                                                                                                March 2020 – September 2022
Ulta Beauty Inc. - Bolingbrook, Illinois

• Designed and developed e-learning modules, leveraging Articulate Storyline 360 and other tools, to deliver training on key business processes, leadership development, and operational procedures.

• Supported the development of a comprehensive electronic onboarding program for store management, improving training efficiency and consistency.

• Standardized and documented the instructional design process across the department, ensuring consistency, quality, and alignment with corporate training goals.

• Created a microlearning video library focused on Diversity, Equity, and Inclusion (DEI), providing bite-sized learning on critical topics to improve cultural competence across the organization.

• Implemented automated workflows using Monday.com to streamline intake processes and workforce planning, resulting in improved project tracking and communication.

• Collaborated with stakeholders to define clear training needs and developed learning objectives based on both organizational needs and learner capabilities.

• Evaluated and improved learning materials using learner feedback and performance data, ensuring that training content remained effective and aligned with evolving business priorities.

Documentation Specialist                                                                                                            January 2017 – March 2020
Ulta Beauty Inc. - Bolingbrook, Illinois

• Created and designed branded learning materials, training documentation, and interactive job aids to facilitate effective learning experiences.

• Developed and maintained training resources for new hires, including comprehensive manuals, job aids, and video tutorials.

• Designed training-related visuals, including infographics, logos, and graphics, to enhance learning materials and make content more accessible and visually appealing.

• Built and managed interactive toolkits for employees to support self-directed learning, improving job performance and reducing the need for supervisory intervention.

Training Coordinator                                                                                                             January 2012 – January 2017
Ulta Beauty Inc. - Bolingbrook, Illinois

• Developed and maintained visually compelling documents and training materials to support operational processes, in-store events, HR policies, and brand education initiatives.

• Designed and produced graphics, documents, and presentations for the new store opening process, ensuring clarity and consistency for General Managers (GMs) and other stakeholders.

• Coordinated logistics for delivering training materials to General Managers before they gained access to new store locations, ensuring timely and efficient distribution.

• Led conference calls with District Managers, Market Trainers, and General Managers, providing detailed graphic and document-based resources to guide training processes for Soft and Grand Openings.

• Collaborated with cross-functional teams to create and maintain branded materials, ensuring alignment with company guidelines and visual identity.

• Utilized graphic design software to create high-quality visual content, including documents, infographics, and digital assets to enhance training and operational efficiency.

• Enhanced communication through clear and effective visual storytelling, elevating the customer experience and supporting employee engagement through engaging design assets.

EDUCATION

Bachelor of Arts in Instructional Design - April 2024
The University of Arizona Global Campus - Chandler, AZ  

Instructional Design Certificate - November 2021
Association for Talent Development (ATD)

Associates of Arts and Science in Advertising, Graphic Design, and Illustration - May 2006
College of DuPage - Glen Ellyn, IL